Shipping & Payment
🚚 Shipping Information
We offer worldwide shipping.
Free Shipping:
For orders over €40, we offer free worldwide shipping.
Shipping Costs:
For orders under €40, we charge a flat shipping fee of €5.95.
⏱️ Delivery Time
The total delivery time consists of:
Processing Time + Shipping Time
🛠️ Processing Time
As many of our products are personalized jewelry items, they are custom-made.
- Standard Products: 5–7 business days
- Locket Products: +1–3 additional business days
🌍 Shipping Time (estimated)
- USA: 2–3 weeks
- United Kingdom: 2–3 weeks
- Europe: 2–3 weeks
- Canada: approx. 3 weeks
- Middle East: 3–4 weeks
- Central Asia: approx. 3 weeks
- Australia & New Zealand: 2–3 weeks
- South America: 4–5 weeks
Note:
The stated delivery times are estimates and may vary depending on the destination and shipping conditions.
📦 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
If you have not received a shipping confirmation or have any questions about your order, please contact us at:
💳 Payment Methods
We offer secure payment options via Stripe.
Accepted payment methods:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- Other payment methods available depending on your country
💰 Payment Information
- All payments are processed securely and encrypted.
- Available payment methods are automatically displayed based on your location.
- In some cases, you may be redirected to a secure payment provider to complete the payment.
🌐 PayPal
- Payment via PayPal is available in selected countries.
- You can pay quickly and securely with your PayPal account.
Please note:
Depending on the currency of your PayPal account, exchange rate fees may apply.
ℹ️ Note on Personalized Products
Personalized products are custom-made according to your specifications.
Therefore, production time may vary, and these items are generally excluded from cancellation (see cancellation policy).