Terms of service

OVERVIEW
Welcome to Pyracraft! The terms “we”, “us” and “our” refer to Pyracraft. Pyracraft operates this store and this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Pyracraft is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with all policies referred to herein (these “Terms of Service” or “Terms”), describe your rights and obligations when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting or using our Services, or by interacting with our Services, you agree to these Terms of Service and to our Privacy Policy (/en/policies/privacy-policy). If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province of your residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase or manage.
To use the Services, including to access or browse our online stores or to purchase the products and services we offer, you may be asked for certain information, such as your email address, billing, payment and shipping information. You represent that all information you provide in our stores is correct, current and complete, and that you have all necessary rights to provide it.
You are solely responsible for the security of your login credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any third party.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. Please note, however, that the colours or appearance of products may differ from how they appear on your screen, depending on the type of device you use to access the store and on your device’s settings and configuration.
We do not warrant that the appearance or quality of the products or services you purchase will meet your expectations or match the illustrations or depictions in our online stores.
All product descriptions may be changed at any time and without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products we offer to any person, geographic region or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to buy. Pyracraft reserves the right to accept or reject your order at its sole discretion for any reason. Your order is only accepted once Pyracraft confirms that acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as Pyracraft may no longer be able to consider cancellation requests once the order has been accepted. If we do not accept, change or cancel an order, we will try to notify you using the email address, billing address and/or phone number provided with the order.
Returns or exchanges of your purchases are governed exclusively by the provisions of our refund policy (/en/policies/refund-policy).
You represent and warrant that your purchases are for your personal use or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions may be changed without prior notice. The price charged for a product or service is the price valid at the time the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, the prices shown do not include taxes, shipping costs, handling fees, customs duties or import charges.
The prices shown in our online stores may differ from the prices in our physical stores or in online stores and other shops operated by third parties. We may offer promotions relating to our Services from time to time, which may affect pricing and to which separate terms and conditions apply. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion prevail.
You undertake to provide current, complete and correct purchase, payment and account information for all purchases made in our stores. You agree to update your account information and other details, including your email address and credit card numbers and expiry dates, promptly, so that we can complete your transactions and contact you if necessary.
You represent and warrant that (i) the credit card details you provide are true, correct and complete, (ii) you are duly authorised to use that credit card for the purchase, (iii) the charges you incur will be settled by your credit card company, and (iv) you will pay the charges you incur at the prices stated, including shipping and handling fees and any applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We accept no responsibility for delays caused by carriers, customs clearance or events beyond our control. Once we have handed the goods over to the carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, marks, texts, advertisements, images, graphics, product reviews, videos and audio files, and their design, selection and arrangement, are the property of Pyracraft, its affiliates or its licensors and are protected by US and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit or create derivative works from any of the materials on the Services. Unless expressly stated otherwise herein, nothing in these Terms grants you a licence or any other rights under any patent, trademark, copyright or other intellectual property of Pyracraft, Shopify or any third party, nor may it be construed as granting a licence or other right. Unauthorised use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Pyracraft.
The names, logos, product and service names, designs and slogans of Pyracraft are trademarks of Pyracraft or its affiliates or licensors. You may not use these trademarks without the prior written permission of Pyracraft. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be given access to customer tools offered by third parties as part of the Services. We do not monitor these tools and have no control over or influence on them.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions, and without any endorsement. We accept no liability for damages arising from or in connection with the use of optional third-party tools.
Any use by you of the optional tools offered through the website is entirely at your own risk and discretion. You should therefore familiarise yourself with and accept the terms of use of the relevant third-party tools.
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features are also part of the Services and are subject to these Terms of Service.
SECTION 8 – EXTERNAL LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you access. If you leave the Services to access these third-party materials or websites, you do so at your own risk.
We are not liable for damages in connection with your access to external websites, or your purchase or use of products, services, resources or content on external websites. Please review the third party’s policies and procedures carefully and make sure you understand them before carrying out a transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and should not be removed or modified.]
Pyracraft is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are made directly with Pyracraft. By using the Services, you confirm that Shopify is not responsible for any aspect of sales between you and Pyracraft, including any breaches, damages or losses arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising out of or in connection with your purchases and transactions with Pyracraft.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here (/en/policies/privacy-policy), and certain personal information may be subject to Shopify’s privacy policy, which can be viewed here. By using the Services, you confirm that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services is transmitted to and shared with Shopify and with third parties that may be located in a country other than your country of residence, in order to provide services to you. For more information about how we, Shopify and our partners use your personal information, please see our Privacy Policy (/en/policies/privacy-policy).
SECTION 11 – FEEDBACK
If you send, upload, post, email or otherwise submit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any media for any purpose, including commercial purposes. For example, we may use our rights under this licence to operate, provide, evaluate, expand, improve and promote the Services, and to fulfil our obligations and exercise our rights under the Terms of Service.
You further represent that: (i) you own or otherwise have all necessary rights in all Feedback; (ii) you have disclosed all compensation or incentives received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to (1) treat your Feedback as confidential; (2) pay you compensation for your Feedback; or (3) respond to your Feedback.
We may monitor, edit or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property of a party or violates these Terms of Service, but we are not obliged to do so.
You agree that your Feedback will not violate the rights of any third party. This includes copyright, trademark rights, privacy rights, publicity rights or other individual or proprietary rights. You further agree that your Feedback will not contain libellous or otherwise unlawful, offensive or obscene statements, or computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any other person, or otherwise mislead us or third parties as to the origin of Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We accept no responsibility or liability for Feedback posted by you or third parties.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions at any time and without prior notice, and to change or update information, or cancel orders, if any information is inaccurate at any time (including after you have submitted your order).
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, for any of the following purposes: (a) for unlawful or malicious purposes; (b) to breach any international, federal, provincial, state or local regulations, rules, laws or ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of any third party; (d) to harass, abuse, insult, harm, libel, defame, disparage, intimidate or damage our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse material that does not comply with these Terms; (g) to send or cause the sending of advertising or promotional material, including junk mail, chain letters, spam or similar unsolicited messages; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to otherwise engage in conduct that restricts or inhibits any other person’s use or enjoyment of the Services, or that, in our judgement, may harm Pyracraft, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or other types of harmful code that are or could be used in a way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or otherwise exploit any part of the Services; (c) collect or track the personal information of others; (d) abuse the Services with spam, phishing, pharming or pretexting; (e) use robots, spiders, scraping tools, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) impair, circumvent or manipulate the security or authorisation features, the robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to block, disable or terminate your account at any time and without notice if we determine that you have breached any part of these Terms.
SECTION 14 – AGENTS
14.1 This section (“Agent Terms”) applies where you use, permit, enable or cause the use of an agent to access, use or interact with the Services. “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a natural or legal person, and that can be run on behalf of, or using, a person’s device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and acts in strict accordance with the requirements in section 14.4 below. In addition, no Agent is permitted to access, use or interact with the Services where we have asked it to stop accessing, using or interacting with a Service.
14.3 We may, including through technical measures, restrict whether and how an Agent accesses, uses and interacts with the Services.
14.4 Agents: (i) must state in all HTTP/HTTPS requests to us that the request originates from an agent and disclose the agent’s name by including the following in the request’s User-Agent string: “Agent/[agent name]”. (ii) must not hide or obscure that accesses, uses or interactions originate from an agent, for example by (a) imitating human behavioural and interaction patterns or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) must answer truthfully any questions or prompts intended to determine whether interactions originate from a human or a computer; (iv) must not circumvent or otherwise avoid measures intended to prevent, restrict, modify or control whether and how agents access, use or interact with Shopify Consumer Services.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part of them) at our sole discretion at any time and without notice, and you remain obliged to pay all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Applicable Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information provided on or through the Services is for general information purposes only. We make no warranty as to the accuracy, completeness or usefulness of this information. Any reliance on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by any third party who may become aware of its contents.
UNLESS EXPRESSLY STATED OTHERWISE BY PYROCRAFT, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED FOR YOUR USE “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, PYROCRAFT, OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL IN NO CASE BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES, PUNITIVE DAMAGES, CONSEQUENTIAL DAMAGES OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS ACQUIRED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pyracraft, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against all losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to third parties arising out of or in connection with (1) your breach of these Terms of Service or the documents incorporated by reference, (2) your violation of applicable law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that you will not be released from your obligations by a late notification unless you suffer material prejudice as a result. We may control the defence and settlement of such a claim at your expense, including the choice of counsel, but will not settle any claim that requires non-monetary obligations from you without your consent (which must not be unreasonably withheld). You will cooperate in the defence against indemnity claims, including by providing relevant documents.
SECTION 19 – SEVERABILITY
Should any provision of these Terms of Service be found to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. The validity and enforceability of the remaining provisions shall not be affected by such a finding.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, together with all policies or operating rules we publish on this website or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications and proposals between you and us, whether oral or written (including, among other things, prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party that drafted the document.
SECTION 21 – ASSIGNMENT
Without our prior written consent, you may not delegate, assign or transfer this agreement or your rights and obligations under these Terms; any such attempt is void. We may assign, transfer or delegate these Terms and our rights and obligations without your consent or notice to you.
SECTION 22 – APPLICABLE LAW
These Terms of Service and any separate agreements under which we provide Services to you are subject to, and shall be construed in accordance with, the jurisdiction of the federal and state or territorial courts at the seat of Pyracraft. You and Pyracraft consent to the local and personal jurisdiction of these courts.
SECTION 23 – HEADINGS
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
The most current version of the Terms of Service can be viewed on this page at any time.
We reserve the right to update, change or replace any part of these Terms of Service at our discretion by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date stated in the notice. By continuing to use or access the Services after any changes to these Terms of Service are posted, you agree to those changes.
SECTION 25 – CONTACT INFORMATION
Please send any questions about the Terms of Service to info@pyracraft.com.
You can find our contact details below:
Pyracraft
info@pyracraft.com
Auhofstraße 116, 1130 Wien, Austria
VAT number: ATU82979528