Which photos should I upload for a hand-sculpted figurine?
+
Please send 3–5 daylight photos where possible: a front view of the face, a side profile, and a full-body view showing the clothing and pose. Include close-ups of glasses, jewellery or other features. If you only have older photos, send the images available so we can assess them.
Can I request changes after seeing the photos of my figurine?
+
Yes. Once the clay has been shaped, we email photos for your review. Tell us which details you would like changed. Before final oven curing, we will do our best to adjust the figurine until you are satisfied. The scope and number of revision rounds may extend production time.
How closely will the figurine resemble the person in my photos?
+
We use the facial features, hairstyle, clothing, pose and other visible details in your photos as references. Each figurine is sculpted and coloured by hand. Differences may occur, and we cannot guarantee an exact photographic replica.
Can you make a memorial figurine from photos of someone who has passed away?
+
You can send us the photos you already have for assessment. Include the available views of the face, hairstyle and clothing, and tell us the pose you would like. We will check which details can be recreated from the references. New photographs are not required.
What material is my custom figurine made from?
+
The figurine is shaped by hand from polymer clay, also called soft clay, then cured in an oven. It is intended for indoor display as a decoration, not as a toy.
How should I care for my polymer clay figurine and its colours?
+
Remove dust with a soft, dry cloth. Display the figurine indoors and avoid prolonged direct sunlight, moisture, high temperatures and harsh cleaning products. Protect it from knocks and falls. We cannot promise that colours will remain unchanged indefinitely.
What should I do if my figurine arrives damaged?
+
Please contact us promptly, preferably within 7 days of delivery, with photos of the figurine, packaging and shipping label. Keep the packaging while we review the damage and discuss a resolution with you. This request does not limit your statutory rights.
Can my custom figurine be shipped internationally?
+
We ship to the destinations available at checkout. Shipping methods, costs and estimated delivery times are shown there. Import duties or taxes may apply depending on the destination. Production time and shipping time are separate.
Will my uploaded photos be used for advertising?
+
We use your photos to process and make your order. We will not publish them or use them for advertising without your prior consent. Our privacy policy provides further information about how personal data is handled.
What return and cancellation terms apply to my custom figurine?
+
Your figurine is made to your photos and instructions. Please read our cancellation and returns policy before ordering for the terms that apply to personalised items. Contact us about defects or shipping damage; your statutory rights remain unaffected.
